FAQ – Answers to all your questions

To create an account, simply click the "Registration" button in the top left corner of the page and enter all the required information. After that, we will send you an email with a link to confirm your email address. Once this is completed, your account will be fully activated.

The fastest way to create a new password is to click the "Forgot Password?" link. After that, we will send you an email with a reset link. Then you can create a new password for your casino account. You can also contact our support team via live chat or email. We will be happy to assist you!

Of course. Fair gaming is just as important to us as building trustworthy, long-term relationships with our customers. That is why the results of most of the games we offer are verifiable. This means that all game results are genuine and can be independently verified by players. In addition, we fully guarantee that all games are fair, as we operate under a Curacao license and all games use certified RNG systems.

To create an account, simply click the "Registration" button in the top left corner of the page and enter all the required information. After that, we will send you an email with a link to confirm your email address. Once this is completed, your account will be fully activated.

The fastest way to create a new password is to click the "Forgot Password?" link. After that, we will send you an email with a reset link. Then you can create a new password for your casino account. You can also contact our support team via live chat or by sending an email to the address listed on the website. We will be happy to assist you!

Simply contact our support team through live chat or by sending an email to the address listed on the website, and we will solve this issue for you.

No, unfortunately changing your email address is not allowed.

Unfortunately, only one account per computer / IP / address is allowed.

Simply go to your personal profile, click the "Add Currency" button, and then choose the required currency from the dropdown menu.

Once you have added the required currency (see the previous question), go to your personal profile and click the "Select" button located next to the currency you want to make active.

This will happen even if your computer freezes or you lose your Internet connection. Any winnings will be credited to your account as usual.

To play at 1Winix, you need to have the latest version of Java and Flash installed on your computer. You can download Java for free here: http://java.com/; and Flash here: http://get.adobe.com/flashplayer/. If the issue persists, it may also mean that your Internet connection has been interrupted. Additionally, we recommend clearing your cache or cookies, restarting your browser and/or PC, and trying again. If none of this helps, please contact our support team. We will resolve all issues as quickly as possible.

A screenshot is a picture of what is currently displayed on your screen. The image will be saved as a file on your computer, after which you can attach it to emails sent to our support team.

To take a screenshot on Windows, follow these steps:

Step 1: Make sure the exact image you want to capture is displayed on the screen. Close or minimize any other windows that may interfere with the image.

Step 2: Press the "Print Screen" button. It is usually located on the right side of the keyboard.

Step 3: Open the "Paint" or "Word" application and press Ctrl + V to paste the image. You can also select the "Paste" option from the "Edit" menu.

Step 4: Save the file on your computer using a name that will help you easily find it later. We also recommend saving it to your desktop.

Step 5: Attach the file to an email and include all additional information regarding the issue.

To take a screenshot on Mac, follow these steps:

Step 1: Make sure the exact image you want to capture is displayed on the screen. Close or minimize any other windows that may interfere with the image.

Step 2: Press Shift + CMD + 4, then press the Spacebar to activate the camera. Click the mouse to capture the current screen image. The image will automatically be saved to your desktop with the current date and time.

Step 3: Attach the file to an email addressed to our support team, including all additional information regarding the issue.

Absolutely! Our website uses 128-bit SSL encryption technology (Secure Socket Layer protocol). This technology is widely used in online security for transmitting sensitive information, so you can be sure that your credit card numbers and personal data are protected by world-class security professionals.

No, we do not require this in all cases. However, in cases of suspicion or fraudulent activity, we may request additional documents to verify your account.

You can upload your documents directly through your personal profile. Please note that the maximum file size is 2 MB. The following file formats are accepted: bmp, pdf, gif, jpeg, jpg, png, and tif. Once you have entered your personal details, go to the "Documents" page to upload them.

Documents are reviewed as quickly as possible, but in some cases the procedure may take up to 24 hours. If you follow the instructions described above, we may not need to request additional copies of documents, and payment processing will take less time.

Yes. We are required to comply with the rules established by our licensing authority in Curacao.

Why do I need to upload documents to verify my account?

Our top priority is to keep all our players safe, which is why we take this procedure very seriously. We operate in accordance with the requirements of the Curacao Gaming Commission. In certain cases, we request these documents from players to ensure a completely secure gaming environment where you can fully enjoy our website.

Yes, you can. We offer the option to close your account for a certain period of time. To do this or to get more information, please contact us via live chat or email.

Yes, although for security reasons our website cannot completely delete your account. If you wish to close it permanently, please contact support via email and include a brief explanation of why you would like to do so. Your account will then be permanently closed without the possibility of reopening it. Please note that you will also not be able to create a new account.